Terms of Service
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These Terms of Service (“Terms”) are the agreement between you and Hearth Gift, 535 E Patton St, Paxton, IL 60957, US (“Hearth Gift”, “we”, “us”), for using hearthgift.shop and buying from it. They cover how orders are formed, what happens with the text you ask us to print, what we promise about delivery and returns, and what each side is responsible for. By browsing the site or placing an order, you accept these Terms and the policies they link to. Nothing in them takes away consumer rights that the law where you live says cannot be waived.
The main points
- We print personalization exactly as you type it. There is no proof or mockup before production.
- You may change or cancel an order by email within 24 hours of placing it.
- Every product, personalized or not, can be returned within 60 days of delivery, and return postage is paid by us.
- Refunds are issued within 7 days of the return reaching us, to the original payment method.
- Shipping is free, from the USA, to the US, Canada, Australia and New Zealand only.
- These Terms are governed by the laws of Illinois.
Using hearthgift.shop
You may use the site to browse and to buy products for yourself or as gifts. You must be old enough to enter a binding contract where you live, or use the site with the involvement of a parent or guardian. Hearth Gift sells to individual customers one item at a time through the cart; we do not offer quotes, wholesale accounts or bulk pricing.
Your account
If you create an account in My Account, keep your password private and tell us promptly if you think someone else has used it. You are responsible for orders placed through your account until you let us know of any misuse.
Fair use of the site
Please do not try to break the site’s security, overload it, collect its content with automated tools beyond ordinary search engine indexing, place orders you do not intend to pay for, or use it for anything unlawful. We may suspend access or cancel orders connected with that kind of activity.
Personalized products and the text you provide
Five products accept personalization through built-in fields on the product page: the Family Name Established Framed Sign, the Family Name Established Doormat, the First Christmas in Our New Home Ornament, the House Number & Street Coaster Set and the In Loving Memory Name & Dates Framed Sign. Each field has a character limit shown on the product page, and a live preview places your text on the product photo as you type. There is no extra charge for personalization.
We print exactly what you type
No proof, mockup or approval step happens before production. The text you enter is the text we print, including spelling, spacing, capital letters, years and punctuation. The preview is a guide to placement and is not a separate approval. It is your responsibility to check every field before you pay; if you notice a mistake, the 24-hour change window described below is the time to fix it. After that, an item made with the text as entered is not considered faulty, although it can still be returned under our 60-day policy.
What you may ask us to print
By entering text, you confirm that you have the right to use it and that it does not break the law or anyone else’s rights. Your own family names, house numbers, street names, dates and personal words are welcome. We do not print, and may cancel orders containing, sports team names or logos, cartoon or film characters, brand names, celebrity names, other people’s trademarks or copyrighted wording, or content that is hateful, threatening or obscene. If we cancel an order for this reason, we refund it in full. More detail is in our Intellectual Property Policy.
Memorial wording
For memorial pieces, please take your time checking names and dates. If you would like to talk through wording, such as choosing between “In loving memory”, “Forever loved”, “Always remembered” or no closing line on the In Loving Memory Name & Dates Framed Sign, email us before ordering. We will help where we can and will not hurry you.
Products, photos and prices
We describe each product with its name, the options available (such as frame color, wood, size or color) and the details shown on its product page. Product photos and the live preview are representations; colors and wood grain can look different from one screen to another. Sizes are given as option names on each product, for example 8×8 in to 16×24 in for framed signs, 24×16 in to 36×24 in for doormats, and 12 in to 24 in wide for the metal sign. The Size Guide explains how to choose.
Prices are shown on the product page and change with the size or option you select. The total you pay is confirmed at checkout before you place the order. We do not offer discount codes, sales or promotional pricing. If a price is displayed incorrectly because of an obvious error, we will contact you before fulfilling the order and either correct it with your agreement or cancel it with a full refund.
Taxes and import charges
Hearth Gift does not currently collect sales tax at checkout. For deliveries to Canada, Australia and New Zealand, import duties and taxes depend on the destination country and its rules. Any such charges are separate from our checkout total, and if you have questions about them, contact us and we will help.
How an order becomes a contract
When you place an order, you are offering to buy the items in your cart at the price shown. We send an order confirmation email when we accept the order. We may decline or cancel an order, with a full refund of anything paid, if payment cannot be completed, the delivery address is outside the countries we ship to, the personalization breaks the rules above, or we reasonably suspect fraud.
Paying for your order
Payment is taken at checkout using one of the methods shown there at the time of your order. Payment details are entered with the payment provider and are not stored in full by us. More information is on the Payment Methods page.
Changing or canceling
You may ask to change or cancel an order by emailing support@hearthgift.shop within 24 hours of placing it. A change is confirmed only when we reply to say it has been made. After 24 hours the order may already be in production, and we cannot promise to change or cancel it; you can still use the 60-day return. See Cancel or Change an Order.
Delivery
We ship from the USA to addresses in the United States, Canada, Australia and New Zealand only. Shipping is free with no minimum order. Orders are prepared within 1-3 business days and then take 7-14 business days in transit. These are estimates, not guaranteed delivery dates. Holidays, customs and local delivery conditions can make transit longer, and a parcel to Australia or New Zealand can take the full 14 business days.
If a date matters, for instance a First Christmas in Our New Home Ornament ordered in late November for a December gathering, allow up to about three weeks in total, and email us before ordering if you would like an honest view of timing. We do not promise tracking numbers or particular delivery services. You can check order status in My Account or on the Order Tracking page, or ask us for an update. Please make sure the address, including any apartment or unit number, is complete at checkout. If a parcel has not arrived well after the estimate, contact us and we will help. Full details are on Shipping & Delivery.
Returns and refunds
Any product may be returned within 60 days of delivery, including personalized items, for any reason. Hearth Gift pays the return postage by providing a free return label, and no restocking fee is charged. Refunds are issued within 7 days of the returned item reaching us, to the original payment method; store credit is available instead on request and does not expire. If an item arrives damaged, faulty or different from what you ordered, email us with photos and we will help put it right. The procedures are set out in our Returns & Exchanges Policy and Refund Policy, which form part of these Terms.
| Topic | What applies | Where to read more |
|---|---|---|
| Changes and cancellation | By email within 24 hours of ordering | Cancel or Change an Order |
| Preparation time | 1-3 business days | Shipping & Delivery |
| Transit time | 7-14 business days to US, Canada, Australia and New Zealand | Shipping & Delivery |
| Shipping cost | Free, no minimum | Shipping & Delivery |
| Returns | 60 days from delivery, return postage paid by us, no restocking fee | Returns & Exchanges Policy |
| Refunds | Within 7 days of receiving the return, to the original payment method | Refund Policy |
| Support | Email, reply within 24 hours on business days | Contact Us |
Our content and yours
The site’s text, product designs, photos, graphics and the Hearth Gift name and logo belong to Hearth Gift or are used with permission. You may view and share links to our pages, but you may not copy, sell or reproduce our designs or content without written permission. If you believe something on the site infringes your rights, please follow the steps on our DMCA page.
The personalization text you supply stays yours. You give us permission to use it only to make, ship and support your order. We do not display your names, addresses or memorial wording on the site or in our marketing.
Responsibility and its limits
We aim to keep the site accurate and available, but we cannot promise it will always be free of errors or interruptions. To the extent the law allows, Hearth Gift is not responsible for indirect or consequential losses arising from use of the site or a product, and our total responsibility for any order is limited to the amount you paid for that order. We do not make claims about how a product will perform outdoors or in particular weather, and for care questions about any item, please email us rather than relying on assumptions.
These limits do not apply where the law does not permit them, such as liability for fraud or for harm caused by negligence that the law does not allow a business to exclude, and they do not reduce your statutory rights as a consumer.
Law, disputes and updates
These Terms are governed by the laws of the State of Illinois, United States, without affecting any mandatory consumer protection rights you have under the laws of the place where you live. If something goes wrong, please email us first; most problems can be settled quickly and informally.
We may update these Terms from time to time. The date at the top of this page shows the latest version. The Terms in force when you placed an order apply to that order. If any part of these Terms is found unenforceable, the rest continues to apply.
Contacting Hearth Gift
Questions about these Terms, an order or anything you have read here can be sent to support@hearthgift.shop. We reply within 24 hours on business days. Our postal address is Hearth Gift, 535 E Patton St, Paxton, IL 60957, US. You may also find answers on Contact Us, the FAQs and our Privacy Policy.