Shipping & Delivery

Last updated: November 2, 2026

This page explains how a Hearth Gift order travels from the moment you place it to the moment it reaches a front door, whether that door belongs to you, to a friend who just got their keys, or to a family you are thinking of. It covers how long we take to prepare your order, how long the journey takes, where we deliver, what shipping costs and what to do if a parcel is slow or arrives with a problem. It applies to every order placed on hearthgift.shop. If something here is unclear, email support@hearthgift.shop and we will reply within 24 hours on business days.

From your cart to the front door

Every order passes through two stages: preparation and transit. Knowing the difference helps you plan, especially when a gift is meant for a housewarming, a first holiday in a new place or a quiet day of remembrance.

Preparation: 1-3 business days

Preparation begins once your order is placed and payment is confirmed. During this time your item is made ready, your personalized text is set exactly as you typed it, and the parcel is packed for its journey. Business days are Monday to Friday, not counting public holidays. An order placed on a Saturday evening therefore starts its preparation on Monday.

Five products carry built-in personalization fields: the Family Name Established Framed Sign, the Family Name Established Doormat, the First Christmas in Our New Home Ornament, the House Number & Street Coaster Set and the In Loving Memory Name & Dates Framed Sign. We do not send a proof or mockup before production, so your order moves straight into preparation with the wording you entered. Check spelling before you pay: we print exactly what you type.

Transit: 7-14 business days

Once the parcel leaves us, the delivery journey usually takes 7-14 business days to any of the four countries we serve. The time is similar whether the parcel is heading to an apartment in Chicago, a townhouse in Toronto or a house in Auckland, although parcels to Australia and New Zealand more often use the full 14 business days. These are estimates, not guaranteed delivery dates.

Putting the two together

Add preparation and transit to get the time to plan for. As a simple rule, allow up to about three weeks from placing your order to the parcel arriving. If a particular date matters, such as a moving day, a family gathering or a celebration of life, write to us before you order and we will tell you honestly what we can and cannot expect.

Timing table for every destination

The table below shows the same free delivery for each of the four countries we ship to. The figures are the ones we use across all of our pages, including our FAQs and the Help Center.

Shipping is free on every order, whether you buy a single Our First Home 11 oz Mug or a framed sign in the largest size. There is no minimum spend and no coupon to enter. The checkout shows the shipping line before you pay so you can see it for yourself.

Where your gift can travel

We deliver to addresses in the United States, Canada, Australia and New Zealand. All orders ship from the USA. If you enter an address in any other country, checkout will not offer a way to complete the order, and we are unable to arrange delivery outside these four countries.

Sending a gift straight to someone else

Many of our parcels go directly to the person receiving the gift. At checkout you can enter a shipping address that is different from your billing address. A common example is a housewarming pair, the Welcome Home Glass Candy Jar with the Our First Home 11 oz Mug, sent straight to a friend’s new apartment in Canada. New buildings often have unit numbers that are easy to forget, so check the apartment or unit number, the street and the postal code carefully before you place the order.

When the gift is for someone grieving, such as the Forever by Our Side Pet Memorial Framed Sign sent to a friend whose dog has died, you may simply want it to arrive quietly. The parcel goes to the address you enter; if you have questions about how it will arrive, email us before ordering and we will answer as plainly as we can.

New addresses and moving days

People who have just moved sometimes order before their mailbox has a name on it, or before the building has finished setting up deliveries. If the recipient is still between homes, consider sending the gift to the address where they will be in about three weeks rather than where they are today. If you are not sure, email us and we will talk it through.

Checking an order on its way

You can see the status of your order at any time in My Account, or by entering your order number and the email address used at checkout on our Order Tracking page. The status shows whether your order is still being prepared or has left us.

If you would like more detail, or the status has not changed for a while, email support@hearthgift.shop with your order number and we will send you an update. We reply within 24 hours on business days. Please check your spam or promotions folder for our emails as well, since order messages are sometimes filtered there.

Getting the address right the first time

The address you type at checkout is where the parcel goes. A few minutes of checking can save weeks of waiting.

• Name: use the name the recipient receives mail under, especially for a gift to a new home where the mailbox label may still be blank.
• Street and number: check the house number and street spelling. A House Number & Street Coaster Set with a perfect address does little good if the shipping address has a typo.
• Apartment, unit or suite: include it every time; buildings with many units are a frequent cause of delays.
• ZIP or postal code: make sure it matches the town and state, province or region.
• Email: use an address you check, so our messages reach you.

If you spot a mistake

Email us as soon as possible. Within 24 hours of placing your order we can change the shipping address, as explained on our Cancel or Change an Order page. After that the parcel may already be in preparation or on its way; contact us anyway and we will help where we can. If a parcel is returned to us because of an address problem, email us and we will work out the next step together.

Planning around holidays and important dates

Many Hearth Gift orders are tied to a moment: a first Christmas in a new home, a move-in weekend, an anniversary in the house, or a gathering to remember someone. Because we ship to four countries and transit can take up to 14 business days, a little planning goes a long way.

Holiday ornaments

Imagine a family ordering the First Christmas in Our New Home Ornament in late November, hoping to hang it on the tree in December. Preparation of 1-3 business days plus transit of 7-14 business days means allowing up to about three weeks. Ordering early in the season gives the ornament the best chance of arriving in time. If a date matters, email us first and we will give you an honest answer rather than a promise we cannot keep.

Memorial pieces

Some people order a remembrance piece ahead of a service or celebration of life. A daughter ordering the In Loving Memory Name & Dates Framed Sign for her father, with the name, years and the closing line “Always remembered”, may hope to have it ready for the day. If you are in that situation, write to us before you order. We will tell you plainly what the usual timing looks like, without making a promise about a specific date, so you can decide what is right for you and your family.

Weekends and public holidays

Neither preparation nor transit counts weekends or public holidays. A parcel that crosses a long holiday weekend can feel slower even though it is still within the expected range.

When a parcel is late, missing or damaged

Most parcels arrive without any trouble. When one does not, the first step is always the same: email support@hearthgift.shop with your order number and a short description of what happened.

A parcel that seems late

If the time to plan for has passed and your order has not arrived, contact us. We will look into the order and tell you what we find, and we will help you reach a solution.

A parcel marked as delivered that you cannot find

Check with neighbors, building reception, a mailroom or a side door, and ask anyone else at the address. If it still has not turned up, email us and we will help.

An item that arrives damaged or not as ordered

If something arrives broken, or does not match what you ordered, keep the packaging and take clear photos of the item and the outer box. Email them to us with your order number and we will help. Photos you send us are deleted 30 days after delivery. You can also read our Returns & Exchanges Policy, since every order, including personalized items, can be returned within 60 days.

Customs and import charges

Orders ship from the USA. Parcels going to Canada, Australia or New Zealand cross a border, and whether import duties or taxes apply depends on the destination country and its rules. If you have a question about a parcel to one of these countries, email us before ordering and we will help as best we can. Our store does not collect sales tax at checkout.

Gifts, returns and the 60-day window

If a gift is not quite right, it can come back. Every order can be returned within 60 days, and for a change-of-mind return the store pays the return postage with a free return label. For example, someone who ordered the Roofline Welcome Doormat and decided a different design would suit the porch better can return it within the window. Once we receive a return, the refund goes to the original payment method within 7 days. Store credit is also available on request and never expires. The details live in our Returns & Exchanges Policy and our Refund Policy.

Write to us about a delivery

We handle support by email only. Write to support@hearthgift.shop with your order number, the name on the order and what you need, and we will reply within 24 hours on business days. You can also browse the Help Center, submit a ticket or visit Contact Us.

Hearth Gift, 535 E Patton St, Paxton, IL 60957, US.