Privacy Policy
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When you order a sign with your family name on it, or a keepsake bearing the name and dates of someone you have lost, you trust us with more than an address. This Privacy Policy explains what personal information Hearth Gift collects through hearthgift.shop, why we need it, who else sees it, how long we keep it and what you can ask us to do with it. The business responsible for your information is Hearth Gift, 535 E Patton St, Paxton, IL 60957, US. Questions about privacy can be sent at any time to support@hearthgift.shop.
Your privacy in a few lines
- We collect what is needed to make, ship and support your order, and little else.
- The names, years, dates and street names you type for personalization are used to make your item and to help you with that order.
- We do not sell your personal information or rent our customer list.
- Payment details are entered with the payment provider at checkout; we do not keep full card numbers.
- Photos you email us about a problem are deleted 30 days after delivery.
- You can ask to see, correct or delete your information by email.
What we learn about you, and how
Details you give us at checkout
To place an order we ask for your name, email address, billing address and shipping address, and a phone number if the checkout form requests one. If you are sending a gift, such as a Welcome Home Glass Candy Jar posted to a friend’s new apartment, we also receive the recipient’s name and address. Please only give us someone else’s details when you are sending them something and they would expect it.
The words you ask us to print
Five of our products have personalization fields: the Family Name Established Framed Sign, the Family Name Established Doormat, the First Christmas in Our New Home Ornament, the House Number & Street Coaster Set and the In Loving Memory Name & Dates Framed Sign. Whatever you type there, for example “THE CARTERS” and “2025”, a house number and street name, or a loved one’s name with the dates of their life, is stored with your order. We need it to print the item exactly as entered and to answer questions about it later. A house number and street name together can identify a home, and memorial text can be deeply personal, so we treat these fields as order information that is not shown to other customers and not used for marketing.
Messages and photos you send us
When you email support, we keep your message, your email address and anything you include. If something arrives damaged or not as ordered and you send us photos, we use them only to understand and resolve the problem. Those customer photos are deleted 30 days after delivery of the order they relate to.
Account details
If you create an account through My Account, we keep your login email, a securely stored version of your password (never the password in readable form), your saved addresses and your order history, so you can check an order’s status without contacting us.
Information gathered as you browse
Like most websites, hearthgift.shop receives technical information from your browser when you visit: your IP address, browser and device type, the pages you open, the page that referred you and the time of your visit. Some of this comes from cookies, which are explained further down this page.
What we do with it
- Making and sending your order: printing your personalization text, preparing the item within 1-3 business days and addressing the parcel.
- Keeping you informed: order confirmations, status updates and replies to your emails, which we answer within 24 hours on business days.
- Handling changes, returns and refunds: acting on a change you request within 24 hours, arranging a free return label, and issuing refunds or store credit.
- Protecting the store and its customers: spotting fraudulent orders, keeping the site secure and keeping the records the law requires a business to keep.
- Improving the shop: understanding which pages are hard to use or which questions come up often, so we can fix them.
- Marketing, only with permission: we only send promotional emails where you have agreed to receive them or the law allows it, and every such email includes a way to unsubscribe.
Where the law asks for a basis
Some privacy laws ask a business to state the basis for each use. For us, fulfilling your order and supporting you is part of our contract with you; security, fraud prevention and improving the shop are our legitimate interests; marketing emails and non-essential cookies rely on your consent where consent is required; and order and accounting records are kept to meet legal obligations.
Who else handles your information
We share information only with the service providers who help us run the shop, and only the parts they need for their job:
- Payment providers process your payment when you check out. You enter payment details with them, and they tell us whether the payment went through. The methods available are the ones shown at checkout; see Payment Methods.
- Production and delivery partners receive the item details, your personalization text and the delivery name and address so they can make the product and deliver it from the USA to the US, Canada, Australia or New Zealand.
- Hosting, website and email providers store the site’s data and carry our emails.
These providers may use the information only to provide their service to us. We may also disclose information if the law requires it, to protect our customers or our rights, or as part of a sale or transfer of the business, in which case this policy would continue to apply to your information. We do not sell your personal information, and we do not share it with other businesses for their own advertising.
| Type of information | Why we hold it | How long we keep it |
|---|---|---|
| Name, email, billing and shipping addresses | To fulfill and support your order | As long as order records must be kept for legal and accounting purposes |
| Personalization text (names, years, dates, street) | To print your item and answer questions about it | With the order record it belongs to |
| Photos you email us about a problem | To understand and resolve the issue | Deleted 30 days after delivery |
| Support emails | To answer and follow up on your request | As long as they are useful for resolving it |
| Account login and saved addresses | To let you sign in and view orders | Until you ask us to close the account |
| Marketing preferences | To respect your choice | Until you unsubscribe, then only a record of the opt-out |
Returns, refunds and store credit records
When you send something back within the 60-day return window, we keep a record of the return, the free label we issued, the refund we made to your original payment method or the store credit we confirmed. Store credit never expires, so we keep its balance linked to your email address until it is used or you ask us to close it. These records let us answer you accurately if you ask, months later, whether a refund was issued and for which item.
Cookies on hearthgift.shop
Essential cookies keep the cart, checkout and account area working. Without them, the site cannot remember what you added to your cart or keep you signed in. Any analytics or advertising cookies are used only where the law allows and, where consent is required, only after you agree. You can block or delete cookies in your browser settings; if you block essential cookies, the cart and checkout will stop working.
The live preview that shows your typed text on the product photo works inside your browser while you type. It does not publish what you type anywhere; the text becomes part of an order only when you add the item to your cart and check out.
Keeping information safe
The site uses an encrypted HTTPS connection, and access to customer information is limited to people and providers who need it to fulfill orders and answer support requests. Payment details are entered with the payment provider and we do not store full card numbers. No system can promise perfect security, but if a breach affected your information we would tell you where the law requires us to.
Memorial details
Orders for pieces such as the Forever in Our Hearts Memorial Ornament, the Celebrating a Life Acrylic Memorial Sign 24×16 or the In Loving Memory Name & Dates Framed Sign can carry information about a person who has died and about the family remembering them. We never use those details in advertising, in emails to other customers or as examples on the site. If you would like the personalization text removed from your order record once the legal retention period allows, write to us and we will tell you what we can remove and when.
Your choices and rights
Depending on where you live, privacy laws in the United States, Canada, Australia or New Zealand may give you some or all of the following rights:
- to know what personal information we hold about you and receive a copy;
- to correct information that is wrong or out of date;
- to ask us to delete information we no longer need to keep;
- to withdraw consent you have given, such as for marketing emails;
- to opt out of the sale or sharing of personal information for targeted advertising, which we do not do;
- to complain to the privacy regulator where you live.
To make a request, email support@hearthgift.shop from the address used for your order or account. We may ask a question to confirm it is really you, so that nobody else can obtain your details. We answer within the time the law sets and never treat you differently for using your rights. Some records, such as order and payment records, may need to be kept for a period even after a deletion request; we will tell you if that applies.
Children
Hearth Gift sells home and memorial gifts to adults. The site is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.
Information crossing borders
Hearth Gift is based in Illinois, and orders ship from the USA. If you order from Canada, Australia or New Zealand, your information will be handled in the United States and by service providers who may operate in other countries. We share only what each provider needs and expect them to protect it.
When this policy changes
We will update this page if our practices or the law change. The date at the top shows the latest version. If a change significantly affects how we use information you have already given us, we will make it clear on the site or contact you by email.
Asking us about privacy
Email support@hearthgift.shop with any privacy question or request; we reply within 24 hours on business days. Our postal address is Hearth Gift, 535 E Patton St, Paxton, IL 60957, US. Related pages: Terms of Service, Contact Us and Refund Policy.