Payment Methods

Last updated: November 2, 2026

Paying for a gift should be the simplest part of choosing it. This page explains how payment works on hearthgift.shop: where you see the ways to pay, when your payment is taken, what the total includes, what happens if a payment does not go through, and how money returns to you after a cancellation or a return. It applies to every order placed with Hearth Gift.

Where to see the ways you can pay

The payment step of checkout is the single place where available payment methods are listed. Whatever appears there for your order is what you can use. We keep this page deliberately free of logos and brand lists so that it can never disagree with what checkout actually offers you.

To see the options without committing to anything, add an item to your cart, go to checkout and fill in your contact and shipping details. The payment section then shows the methods available. You are not charged until you confirm and place the order, so you can look, leave and come back later.

Methods we never use

We do not take payment by email, by phone, by text message or by any link sent outside of checkout. We will never ask you to send money directly to a person, to buy a gift card as payment or to share your card number, security code or password in a message. All payments are made through checkout on hearthgift.shop.

What you pay, line by line

Before you place your order, checkout shows each line of your total. The table below explains what each line means for a Hearth Gift order.

How size affects the price

Several products are offered in more than one size, and the price on the product page changes as you pick a size. A family name sign can be chosen in 8×8 in, 10×10 in, 12×12 in or 16×24 in; doormats come in 24×16 in, 30×20 in and 36×24 in; the Home Sweet Home House Cutting Board comes in 8×12 in and 11×17 in; and the Welcome to Our Home Metal Sign comes in 12 in, 18 in and 24 in widths. Frame color and wood type are choices of style. If you are deciding between sizes, the Size Guide can help before you reach checkout.

Personalization at no extra cost

The five products with built-in personalization fields, such as the Family Name Established Framed Sign and the House Number & Street Coaster Set, do not carry any add-on price for your text. The price shown for the size you choose is the price you pay.

When the charge happens

Your payment is taken when you place your order. That is the moment the order is created and our preparation time of 1-3 business days begins. If a payment is not completed, the order stays in Pending payment and nothing is prepared.

Cancelling within 24 hours

If you cancel within 24 hours of placing the order, the full amount for the cancelled items is refunded to your original payment method within 7 days of our confirmation. Our Cancel or Change an Order page explains how to ask.

Changes that alter the total

If you ask, within the 24-hour window, to switch a framed sign from 10×10 in to 12×12 in, or a doormat from 24×16 in to 30×20 in, the price may change. We tell you the difference by email before doing anything, and we only go ahead once you agree. Sometimes the clearest route is to cancel and refund the original item and let you reorder the version you want.

When a payment does not go through

A payment can fail for ordinary reasons. Common ones include billing details that do not match what your bank holds, an expired card, a spending limit, or a bank that pauses an unusual purchase to check it with you. Here is what to try.

1. Check that your billing name, address and postal code match your bank or payment account exactly.
2. Look for a message or notification from your bank asking you to approve the purchase.
3. Try again, or choose another payment method shown at checkout.
4. If the problem continues, contact your bank or payment provider; they can see the reason for a decline that we cannot.

An order is created only when a payment succeeds. If you are unsure whether an attempt went through, check your email for an order confirmation from Hearth Gift before trying again.

If you see two charges

Occasionally a bank shows a temporary authorization alongside a completed payment. If you believe you were charged twice for the same order, email us with your order number and a note of both amounts and dates. We will check our records and refund any duplicate payment to your original payment method.

Buying for someone else

Many of our orders are gifts. The person paying does not have to be the person receiving the parcel. At checkout, enter your own billing details and the recipient’s shipping address. For example, you might send the Welcome Home Glass Candy Jar and the Our First Home 11 oz Mug to a friend’s new apartment in Canada while paying from your own account at home.

Your confirmation email goes to you, not to the recipient. You remain the person who can look up the order on our Order Tracking page and the one we deal with for any refund. If a gift is returned, the refund goes back to the original payment method, which is yours. If the recipient would rather keep a balance for later, you can ask us for store credit instead; it never expires.

Refunds and store credit

Every order, personalized items included, can be returned within 60 days. For a change-of-mind return the store pays return postage with a free return label, and there is no restocking fee. Once we receive the return, your refund is sent to the original payment method within 7 days. Your bank or payment provider may take some additional time to show it on a statement.

If you would rather keep the value with us, for instance to choose a different doormat for a new porch, ask for store credit. It is available on request and never expires. Read our Refund Policy for the money side of a return and our Returns & Exchanges Policy for the steps.

Taxes, duties and currency

Our store does not collect sales tax at checkout, and our prices are not described as including tax. Orders ship from the USA, so parcels to Canada, Australia and New Zealand cross a border; whether import duties or taxes apply depends on the destination country. If you have a question about a parcel going abroad, email us before you order.

Prices are shown in the currency displayed on the site. If your card or account is in a different currency, your bank or payment provider converts the amount and may add its own conversion or foreign transaction fee. That fee is set by them, not by Hearth Gift, so check with them if you are unsure.

Keeping your payment details safe

Checkout on hearthgift.shop loads over a secure HTTPS connection; look for the padlock in your browser’s address bar. A few habits help protect you further.

• Only pay through checkout on hearthgift.shop.
• Never send card numbers, security codes or passwords by email, including to us. Our support team will never ask for them.
• If you receive a message claiming to be from Hearth Gift and asking for payment details, do not reply or click its links. Forward it to support@hearthgift.shop.
• Use a strong, unique password for your My Account login.

How we handle the personal information you give us at checkout is explained in our Privacy Policy.

Keeping a record of what you paid

The order confirmation email we send when you place your order lists every item, the options you chose, any personalized text, the shipping address and the total charged. Keep it as your record of payment. If you created an account, the same details stay available under Orders in My Account, so you can find them again months later, for example when a friend asks where their house number coasters came from.

If you need a copy of the confirmation resent, or you have lost track of an order placed as a guest, email us with your name, the email used at checkout and roughly when you ordered. We will find the order and send the details to that same email address. For your security we only send order details to the address that placed the order.

A few common payment questions

Can I pay part now and part later?

No. The full order total is paid when you place the order, using one of the methods shown at checkout.

Can I split one order between two payment methods?

Checkout takes a single payment for each order. If two people want to share the cost of a gift, such as a pair of siblings ordering the Always Remembered, Always Near Framed Sign together, one person places the order and the other settles up with them directly.

Is there a price for a gift address in another country?

No. Shipping is free to all four countries we deliver to, so sending a Mini House Ornament Set of 3 to a family in New Zealand costs the same as sending it across town. Any import charges depend on the destination country.

Will the price change between my cart and checkout?

The price shown in your cart is the price for the size and options you selected. If you change the size in your cart, the price updates to match. The final total on the checkout page, before you confirm, is the amount charged.

Orders we may decline

We may cancel and fully refund an order if a payment cannot be confirmed, if the shipping address is outside the United States, Canada, Australia and New Zealand, or if personalized text asks for a sports team logo, a cartoon character, a brand name or another trademark. We can print your own family names and words only. When we cancel, we email you, and the refund goes to your original payment method within 7 days. The general terms are in our Terms of Service.

Questions about a payment

For anything about a charge, a refund or a payment that did not go through, email support@hearthgift.shop with your order number, if you have one, and a short description. We reply within 24 hours on business days. You can also visit the Help Center, read our FAQs or contact us.

Hearth Gift, 535 E Patton St, Paxton, IL 60957, US.